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Behavioral SafetyAll LevelsLiveVirtualHybrid
🧠
De-escalation & Crisis Intervention
Turn tension into resolution — without force.
Equip your team with verbal and non-verbal techniques to safely de-escalate agitated individuals and prevent workplace violence before it starts.
Duration
8 hours
Level
All Levels
Certifies
Certificate of Completion
Price
$89/person
Curriculum
1
Understanding Crisis Behavior
- Stress-crisis continuum
- Mental health & substance use factors
- Trauma-informed approach
2
Communication Skills
- Active listening
- Verbal de-escalation techniques
- Body language & proxemics
3
Workplace Violence Prevention
- Risk assessment
- Safe positioning
- When to call for backup
- Documentation
Learning Outcomes
- Recognize early warning signs of escalating behavior
- Apply evidence-based verbal de-escalation strategies
- Maintain personal safety while managing a crisis
Who This Is For
Emergency department staffBehavioral health teamsSecurity personnelOutpatient clinic staffAny patient-facing role
Delivery Details
Duration8 hours
FormatsLive, Virtual, Hybrid
Group min.1 person
Group max.Contact us